Agreement between the Clients & AiRnWingS

While accessing, using, browsing or make booking through AiRnWingS, Users must accept that they are agreed to the terms and conditions of our portal. In case of any violation, AiRnWingS reserve all the rights for taking any legal actions against them.

Airline Booking Policy

• The total price displayed on the site or quote includes all applicable government taxes apart from any local taxes (Tourism Dirham, Cess Tax, and Gratuities) must be borne by the traveller at the Hotel or Cruise Counters.
• You are required to pay the entire amount prior to the confirmation of your booking.
• In case of an increase in the fare in the issuance of the Air ticket, due to airlines, a miscalculation in the amount due to server error and from the bank’s payment gateway issue then AiRnWingS reserves the right to cancel the ticket and forfeit the amount received as Cancellation Charges. The difference of amount should be paid to AiRnWingS, after the communication from AiRnWingS to avoid any discomfort.
• All the tickets/bookings issued to the customer shall additionally be governed under the terms and conditions as laid out by the respective Airlines/Supplier.
• Company is not responsible for any delay or cancellation of flights from airline's end
• If ticket is cancelled directly from the airline’s web site, office or call centre, customer needs to inform AiRnWingS.com for the refund to be processed. Please note that AiRnWingS.com do not get any alert from airlines directly

Flight Amendment & Cancellation Policy

• Every booking made on AiRnWingS is subject to cancellation charges levied by the airline, which may vary with respect to flight and booking class
• AiRnWingS levies negligible amount of Rs.1100 per passenger for domestic and Rs. 1600 per passenger for international air tickets as Service Charges.
• Some bookings may be non-refundable as per the specific airline’s policy.
• Some bookings cannot be cancelled partially as per the specific airline’s policy.
• Cancellations can be made by sending an email (booking.desk@airnwings.com) to AiRnWingS
• We assist you in making various amendments for bookings. In few cases, you need to contact the airline directly.
• Amendment charges on AiRnWingS are subject to change as per the policy of the airline, which varies due to flight timings and booking class.
• To cancel the tickets within 24 Hrs of the journey, AiRnWingS recommends customer to contact directly to the Airlines and after that, send the cancellation request on our website for refunds.
• In case of direct cancellation through airlines, refunds will be given according to airlines charges. AiRnWingS service charge/fee will be always non-refundable. After flight departure & in case of No Show, we don't entertain any cancelation request.
• In case of No-show the refund amount is entirely depends upon the airlines. AiRnWingS has nothing to do with the refund amount. AiRnWingS will refund the same amount to the customer, which we receive from airlines in case of No-Show. Only AiRnWingS Service Charges will be applicable.
• In case of direct cancellation through airlines due any reason then we will provide alternate option if available and difference amount borne by the traveller. AiRnWingS are not responsible for flight cancellation or measure schedule change.

Holidays Packages Policy

• For cancellations done prior to the 35 days or more then of the date of departure, initial deposit amount or ₹5000/person will be charged as cancellation charges.
• For cancellations done between 29 days to 20 days prior to the date of departure, as per hotel/resort cancellation policy amount will be charge.
• For cancellations done within 19 days of the tour, 100% cancellation charges will apply or Hotel / Resort policy appled
• No shows (Not informed): 100% of the package price would be retained as cancellation fee.
• Cancellation may change according to hotel cancellation policy.
• GST, Payment Gateway charges, Token Amount (Holding amount of services + Remittance Charges* upto US$ 75/* or as per Currency Conversion- If its International Holiday Packages) and AiRnWingS Service Fee will be Non-refundable.
• Road blockage due to strike /agitation, natural calamities, sickness evacuation, delay/cancellation of train/flight etc. Also, due to monsoon rains and extreme weather pattern journey time can vary enormously at all times of year, which is beyond our control and additional expenses incurred due to these reasons has to be borne by the Traveller only. AiRnWingS will charges only their services fee in case of full refund from Airline/Hotel side.
• Refund will be initiate within 7 to 22 working Days or as per Supplier T&C (That may up to 120 days)
• Refund amounts depend on Supplier T&C. AiRnWingS will be charges only services fee from refund amount.

Visa Guidelines

• Please carry applicable visa for the respective country you are visiting or transiting through.
• Please check-out the concerned airline and embassy for concerned Visa requirements. AiRnWingS will not responsible regarding Visa related issue.
• AiRnWingS only guide you regarding your Visa related enquiry.
• Visa fees are non-refundable once the visa has been applied via AiRnWingS, either its approved or rejected

Visa Guidelines

• AiRnWingS.com, as being a reputed and responsible travel agency, provides you the best possible information about the hotels, airlines, transportation, and railways. However, it is advised to all the clients to make a personal inquiry to avoid any confusion
• We are not responsible for any delay & alteration in your trip due to unavoidable circumstances, which can be anything
• We are not responsible for any damage, loss or injury made during enjoying the holiday packages provided by us. You are accountable for your own safety measures
• Above rates are subject to availability, 100% amount needs to be paid for flight tickets in advance for issuance of tickets, while doing flight ticket if price varies, then the same shall be borne by the traveller or any alternate option will be advised, if available.
• Date of travel change, or any other change requested by traveller after confirmed booking, depends on availability, and if any price change happens to be borne by traveller only.
• In case we are not able to provide same hotels as are mentioned, then we shall provide the similar alternate properties, change in the price if any will be advised and to be borne by traveller. If the Passenger cancelled the booking due to non-availability of rooms or ticket, then cancellation policy applicable. If the package is cancelled by us, then Passenger will get the full refund apart from GST/Payment Gateway/Govt. Tax.

Online booking – Term & Condition:-

• Please note online rates are Dynamic and subject to availability at the time of booking confirmation, rates may be changed.
• Before processing the booking, kindly contact with our Travel Expert and check the final price
• The booking Team recheck the availability of Flight Ticket & Hotel Rooms.
• For more information, best deals and instant confirmation, kindly get in touch with our Travel Expert

If Lockdown Imposed / Tested Covid Positive Before Travel (updated on 01-Jun-2020)

• Credit Note is a flexibility provided to customers who fall under the cancellation window and can be exempted from cancellation charges by taking credit notes for future travel to that Destination.
• Credit Note will be provided to customers whose state/city/town has imposed Lockdown after deducting charges of Rs.2000 Per Person + Payment Gateway Charges + Govt Tax if Applicable or Token Amount.
• Credit Note will be provided to customers who have been tested positive.
• If the Flight Ticket is issued and handover to the Client / Customer then the Customer has to approach the airline directly regarding the refund or further information, as we are a services provider.
• Credit Note provided can be used by the customer only. Once the amendment done then the complete package non-refundable, in case of cancellation.
• Necessary Reports/Document to be submitted to avail Credit Note by Customer
• If Holiday Package (flight + hotel & Land Part) is booked with us then only a credit note will be issued in the case of a COVID-19. AiRnWingS can deduct the cancellation as per DMC T&C in case of cancellation of Credit Note.
• The Credit Note will be provided to all customers who fall under the cancellation policy and credit note totally non-refundable. Credit Note should be used with the credit validity after that its totally non-refundable and AiRnWingS is not responsible for that.

Changes to the Policy

We reserve the right to revise the Policy from time to time to suit various legal, business and customer requirement. We will duly notify the users as may be necessary. You may always submit concerns regarding this Policy via email to us at info@airnwings.com. AiRnWingS shall endeavour to respond to all reasonable concerns and inquires.

For more information please email us at info@airnwings.com