To be leaders of multi-national travel management in the region and our clients' best partner, always providing the best possible product, with the highest quality of services, and demonstrating faithfully our commitment towards social and environmental responsibility.
AiRnWingS is committed to providing our clients with exceptional service a complete end to end booking solution covering all aspects of your travel needs tailored in house at an affordable prize with pro-active customer service.
Last One-Year AiRnWingS has been providing an unrivalled full spectrum of business and leisure travel services that our satisfied customers will certainly attest to. We pride ourselves in offering world class service in the regions we operate. Our well experienced consultants offer clients with most economical, practical and convenient travel solutions. AiRnWingS was incorporated on 25th July 2017 and We have established a reputation in the industry for having strong and long-lasting relationships with both our suppliers and clients.
Six simple words – “to be our customers’ only choice” – sums up our entire mission. We have resolved to providing our clients extraordinary levels of customer service. In short, for nearly a decade we’ve given all our customers reason to consider One Stop Travel as their only choice in travel. Customer satisfaction is the hallmark by which we measure our performance, and we hold ourselves, as do our clients, to the highest standards of quality. It is satisfying to know that we are able to help our clients and enable them to connect to the world affordably and comfortably. We do so by delivering access to all corners of the world in peerless comfort and style, with value and expertise.
Amongst our most important assets is the extensive knowledge base, deep-rooted professionalism and unwavering commitment of our highly-qualified, diverse STAFF. Our team of travel specialists share a passion for creating the most inspiring experiences for every client. This requires a rare blend of professionalism and knowledge, patience and understanding, and most of all…creativity and caring.
Although we have grown in all aspects of our operations our motto of “customer satisfaction first” ensures that our customers are given the best-personalized and unparalleled professional service.
MARKETING & COMMUNICATION
We believe that keeping our clients informed, is critical to sales growth. Most travel is planned but spontaneous travel is often triggered by good communication. We are a strong user of electronic communication for its speed and simplicity. Lastly our Customer feedback forms have proven to be a key source of sustaining our clients and growing our strengths in terms of service within this very competitive environment.
TRAVEL – CORPORATE AND LEISURE
- Domestic and International ticketing
- Trip planning which encompasses visa processing at a nominal fee and advice on ther Immigration requirements.
- Meet and Assist services provided upon request at reasonable charges
- Hotel bookings, both local and international
- Ground transportation including airport transfers on request
HOLIDAYS / LEISURE DIVISION
Whether it’s for Leisure Travel, International Holidays, Honeymoon/Family Holiday Packages and Group Travel for both international and local destinations we have a strong team of experts in our Holidays Division, the Department is hands on with producing innovative packages; all-inclusive products as well as compiling tailor-made options to accommodate client’s needs.
INCENTIVES, CORPORATE DEALS & AIRLINE NEGOTIATIONS
Having worked with Multinational Companies and several airlines, AiRnWingS has been able to negotiate with supplier’s incentives, corporate deals and corporate frequent flyer programs which lead to savings for the organization in terms of pricing, excess baggage and many other added value products from the supplier.
MONITORING THE QUALITY OF SERVICE
The quality of the service delivered by each travel agent is carefully monitored and evaluated through regular and annual performance appraisal reviews. This includes all aspects of productivity, knowledge, service, accuracy, customer satisfaction, problem resolution, attitude, reliability, efficiency and self-management.
SUSTAINABILITY FOR THE FUTURE
Sustainability is a key driver for our business and finds its expression in a wide range of environmental causes, practices and endeavours that we support. Energy efficiency and cleaner production methods are a constant focus in all our manufacturing units.
Our Strengths and what they mean for you
Orientation - You, our Customer are our First Priority
Staff - Clear understanding of your needs
Experience - Efficient, Expert and Reliable Service
Network - Best Value, Convenient, Optimal connections
Location - Expedited and Comfortable service delivery
Welcome aboard our style of travel management…We’ll take care of your travel; you deal with the business…